REZCLICK ONLINE RESERVATION SOFTWARE




Napoli Culinary Academy
1401 Fulton Ave, Suite B, Sacramento, CA, 95825
916-971-0600

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Online Reservation System Software
Online Reservation Software

Frequently Asked Questions


  • How can I cancel my reservation?

    1) Sign into your on-line account and click on “My Classes  

    2) Find the class you are canceling and click "Change”   

    3) Click on the box in front of the registered names.

    4) Click "cancel" to cancel that reservation

    5) The amount you spent will automatically go into your online account as "credit" and this credit can be used to schedule a future class

    Reservations can only be cancelled and/or rescheduled within our 3 day (72 hour) cancellation policy time-frame.  After that time-frame, you will not receive credit. 

     

  • Can I use promo codes and my online credit at the same time?

    NO.  You can either use your online credit or a promo code. If you try to use both your reservation will get cancelled in the system at a later date.

    The only exception is if you used a promo code to make your original reservation and are using your credit to reschedule.

    If you are not sure, feel free to email our admin: info@napoliculinaryacademy.com

  • Can I get a refund for any reason?

    No. We do not give refunds for any reason.  You will only get an online credit that you can use for classes.  If you make a mistake in your online registration, you will not be given a refund.  If you cancel a class, you will not be given a refund. Class credits only.  So make sure the amount showing in your shopping card is correct prior to clicking the "Place Order" button because as soon as you click the button your card will get charged immediately. If you have any questions or need help with your registration, please email us at info@napoliculinaryacademy.com  We are happy to help

  • Do I need to bring anything to class with me?

    Yes, please bring your own aprons and tupperware for leftovers.  We do charge $5 for the use of our aprons.  We used to include the use of our aprons for free to all of our guests but unfortunately people kept taking them home :(

  • Can I use a promo code and a GROUPON at the same time?

    No. Discounts and GROUPONS cannot be combined.  You must either use a GROUPON or a promo code.  If you make a reservation using a combination the system will contact you at a later date informing you that it cancelled your reservation.

  • When do you add more classes to the calendar?

    We have classes 12 months a year.  We add classes to the calendar as classes get filled a few months at a time.  If you are looking for a class in a month that hasn't been filled yet, just check the calendar at a later date.

  • How do I register for a class?

    We have a self-service online reservation system in our calendar

    1. First read all of the instructions here in the FAQ tab

    2. Click on the Calendar tab

    3. Scroll through the calendar (we have classes all year long)

    4. Click on a desired class to read the details of the class

    5. Click on ADD TO CART to register for the class

    6. If you have a voucher, coupon or gift certificate enter the numbers per the instructions here in the box provided then click APPLY

    7. Enter the number of seats you want to reserve under QTY and click UPDATE ORDER

    8. Click on SET ATTENDEE'S NAME and enter the names and phone numbers then click SAVE

    9. Click on CHECKOUT

    10. Read all of your shopping cart carefully to make sure it is correct prior to clicking PLACE ORDER or your credit card might get charged the wrong amount.

    11. Enter your credit card information and click PLACE ORDER

  • I made a reservation for the wrong number of people in my party. How do I fix it?

    1. Cancel the reservation per the instructions here in the FAQ

    2. Make a new reservation

    3. Enter the correct number of people in your party under QTY in your shopping cart

    4. Click the "update order" button

    5. Enter your voucher code in the space provided

    6. Click the "apply" button

    7. Click the "Account Credit" button

    8. Click the "apply" button

    9. Enter the names of the people in your party

    10. Click the "checkout" button

  • Where do I enter my GROUPON, promo code, coupon or gift certificate code?

    Enter the code in your shopping cart where it says:GIFT CERTIFICATE, COUPON OR VOUCHER.  Then hit the "apply" button.  You must enter the numbers exactly as specified in our instructions here in the FAQ or the system will not accept your vouchers.

    If you are using a gift certificate and a promo code in conjunction then follow this order:

     

     

    - Enter number of seats under QTY and click the UPDATE ORDER button

     

    - Then enter your gift certificate code in the box:    for example: K3K7HZTX

     

    - Click Apply

     

    - Then enter promo code in the box: for example COOK2

     

    - Click Apply

     

  • Can you accommodate guests with dietary restrictions?

    We have some public classes that can accomodate vegetarians like our Art of Pizza-Making Class and the Spinach Lasagna Italian Class in addition to a few more.  Check the calendar for "vegetarian" classes. For any other dietary restrictions (i.e vegan, gluten-free or other food allergies),  you are welcome to reserve a private cooking class where we can customize the menu for your pleasure.  However, vouchers are only valid for public classes. For pricing information for private classes, please email us: info@napoliculinaryacademy.com

  • How do I reserve more than one seat?

    When you click on the class you want in the calendar, it will take you to your shopping cart. Under the QTY (which is quantity) type in the correct number of people then hit the update order button. You will see your cart update to the correct number of people. Always check your confirmation at the end to make sure you have the correct number of seats ordered.

  • What code off of my GROUPON do I enter when registering for a class?

    FOR ALL GROUPON VOUCHERS USE CAPS NO LOWER CASE PLEASE

    For Groupon Vouchers: Use the numbers under your barcode with no dashes or spaces. Also if your barcode number starts with a zero, enter your numbers without that first zero. It will look like this: 5879636 or this: JUHTRDPL

  • Will my GROUPON be redeemed prior to my scheduled class?

    Yes. You will need to enter your voucher number in order to reserve your class. Your voucher will be redeemed as soon as you have completed the transaction. Therefore, even though you have not yet attended your class, your voucher will show as redeemed.  Your voucher needs to be redeemed prior to your class for administrative purposes. You do not need bring your voucher to the class.

  • What is your cancellation policy?

    We have a very strict 3 day (72 hour) cancellation policy. No exceptions for any reason (including illness). So should you need to cancel or reschedule it must be done prior to 3 days to the start of your scheduled class in order to avoid voiding your voucher or forfeiting your payment/certificates. We have this strict policy because we purchase our food fresh for each class per the headcount. If you do not give us at least a full 3 day notice, we will lose money on the food we purchased and prepared for you.  Also, less than 3 days is not enough time to fill your seats with guests on our waiting list so we also lose money on the unfilled seats.  Please note that all voucher companies (Groupon) enforce this cancellation policy to protect their merchants.  NO REFUNDS FOR ANY REASON. ONLINE CREDIT ONLY WILL BE GIVEN IF CANCELLATION IS MADE BEFORE 3 DAYS OF YOUR CLASS DATE.  3 DAYS OR LESS PRIOR TO YOUR CLASS, NO CREDIT IS GIVEN. NO EXCEPTIONS. We appreciate your understanding with this issue.

  • Can children participate in these classes?

    Yes. Any child from 6 years old and up may participate with an accompanying paying adult (except for our adult-only classes). They are charged the same price as adults. Kids under 18 are not allowed to attend without a paying adult.

  • Should we eat a small snack before arriving to class?

    Yes. The class starts with a demonstration from the executive chef followed by the hands-on cooking in the kitchen.  You will be served your lunch/dinner after you finish cooking all of the courses. Therefore, it would be best to have a small snack prior to arrival.

  • What is the attire for the classes?

    Dress is casual.  However, guests who are joining us for a date night or special event are always welcome to dress up.  Please note that open-toed shoes are not allowed in the kitchen for safety purposes. If wearing open toed shoes or high heels to the event just bring along safe shoes to wear in the kitchen while cooking. You can put your dress shoes back on when in the dining room during the demonstrations and when eating the lunch/dinner you prepared.

  • Can we bring our own food or beverage?

    No outside food is allowed due to health regulations. The only exception is a birthday cake.  You can bring an unopened bottle of wine.  We do charge a $10 per bottle corkage fee. We are a full-service award-winning dining room with a beautiful Italian Cocktail Bar.  Beverages can be bought at our bar.

  • Are there any other charges?

    Yes. We charge a very small service fee of $8 per person for our incredibly hard-working student staff at our non-profit culinary academy.  We have Professional Executive Chefs who lead all of our fantastic classes.

    However, the rest of our awesome kitchen staff (not including are Bar Staff) are our students who are in our Culinary Arts Management Program. These students assist our chefs as an internship requirement for their diploma and they do not receive a salary. They work hard at each class to make sure that all of our guests have a memorable event. 

    Also we charge $5 for the use of our aprons so we do recommend that you bring your own aprons. We also recommend that our guest bring their own to-go containers from home.  We charge a small fee in our for the use of ours since we are a non-profit school, not a restaurant.

  • Do you have different menus to choose from?

    Yes.  We offer a variety of dishes in all of our classes and add new items all the time. Just click on the classes on the menu to view the menu of that day.  So you can take a 3 Course Italian class many times with us and learn something new.

  • If a class I want is full, can I get on a waiting list?

    Yes. Just click on the class that is full and click on the black waitlisting icon (Waiting List) to be added to the waiting list. If a seat opens up, the reservation system will automatically send an email to all of the people on the waiting list at the same time. Then it is first come first serve as to which guest will get the open seat.  Please note that of our classes have over 100 people on the waiting lists each so the chances of getting a seat are very low.

  • Why are classes filled up so far in advance?

    Our classes offer a unique and fun experience for the whole family.  They have always been very popular and in high demand, therefore, they fill up quickly.  We add new classes to the schedule as classes fill up to accomodate all of our guests.  We offer classes mulitple times per week, all year long.

  • Can I call the Academy with questions about cooking classes?

    No. The Chefs and Kitchen Staff at the Academy do not have the answers to your class questions. The Director of Administration is the only person who coordinates all classes and can assist you with all of your questions and can be reached through email only: info@napoliculinaryacademy.com

    If you call, the staff will only direct you to send an email. Also, please do not leave voicemails with any questions regarding cooking classes. The Academy staff can only assist by phone with questions about our Culinary Arts Diploma programs

  • How can I reschedule my class?

    1) Sign into your on-line account and click on “My Classes  

    2) Find the class you are canceling and click "Change”   

    3) Click on the box in front of the registered names.

    4) Click "cancel" to cancel that reservation

    5) Go to the calendar and click on the new desired class

    6) Add number of seats desired under QTY and click Update Order to save your entry. If you do not click "Update Order" the system will default to 1 seat

    7) Click on Account Credit (to use the credit from your previously cancelled class)

    8) If you used a promo code or a Groupon code for the original reservation, then enter the same promo code or Groupon code in the box provided and click the Apply button

    9) You should now have a zero balance

     

  • Is it safe to use my credit card on-line ?

    Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
    We are using a certificate : 128-bit SSL encryption.