Please note that registration is a firm commitment to attend the class.
Cancellation Policy for all classes and workshops: When you reserve a spot for a cooking class, full payment is required at the time the reservation is made. We accept MasterCard, Visa, American Express and Discover cards. If you cancel 7 days or more prior to the start of classes: Your payment will be refunded in full less a 10% processing fee, or a full credit to attend another class. If you cancel 3-6 days before class, we can issue you an account credit only. If you cancel within 48 hours of class, no credits or refunds are issued. If you can not attend, you can have someone else attend in your place, please let us know of any changes.
Cancellation Policy for Birthday Parties:
When you reserve a kitchen for a birthday party, we require a $150 deposit on a valid credit card. If paid in cash, the party package must be paid in full upon booking. The deposit is non-refundable and non-transferrable (meaning rescheduling the event) within 14 days of the party date. Cancellations are issued an account credit if parties are cancelled 15-20 days before the date of the party. Cancellations are issued a full refund if parties are cancelled 21 days or more before the date of the party. Refunds assessed 10% processing fee. No processing fee if refund applied as a credit to account.
When you reserve a spot in any camp, full payment is required at the time the reservation is made. If you cancel at least 14 days or more prior to the start of camp, your payment will be refunded in full. If you cancel at least 7-13 days prior to the start of camp, we will issue you an account credit only, no refunds. If you cancel 6 days or less prior to camp, no refunds or credits due to not enough time allowed to fill your seat. 10% processing fee applied for refunds.
When you reserve one of our kitchens for an event (adult parties, team building, bachelorette parties, custom workshops), we require a deposit at the time the reservation is made. The remaining payment is due when we call for the final guest count. Deposit is non-refundable and non-transferable because we have reserved that date and time for your event.
If Mix It Up must cancel a class: If Mix It Up cancels a class due to low enrollment or other unforeseen circumstances, you will have the choice of receiving a refund or a credit for that particular day towards other offerings. If a class is cancelled, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email. If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message. We will assume that you listen to your phone messages on a regular basis.
Weather related cancellations: We will make a determination no later than 2 hours prior to a class and in the event of a cancellation of a class due to inclement weather, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email. If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message. We will assume that you listen to your phone messages on a regular basis. We encourage you to call us if you are in doubt. Unless you hear from us either via email or phone based on the information provided to us at registration, the class will be held.