Frequently Asked Questions
What is the Mix It Up Cancellation Policy?
Cancellation Policy for all classes and workshops: When you reserve a spot for a cooking class, full payment is required at the time the reservation is made. We accept MasterCard, Visa, American Express and Discover cards. If you cancel 7 days or more prior to the start of classes: Your payment will be refunded in full. A processing fee of 5-10% may be issued.
If you cancel 5-6 days before your scheduled class: We will issue you a credit towards a future class. No refunds will be issued.
If you registered for a class and you can’t make it, you may let someone else attend in your place. Please call us and let us know of the change.
If you cancel less than 5 days before the class: No refunds, transfers, gift cards or credits will be issued for cancellations within five calendar days of the class date. We cannot provide refunds, transfers, or makeup sessions for classes missed because of illness, job loss, personal emergencies or events beyond our control.
Kid's birthday parties
When you reserve a kitchen for a birthday party, we require a $150 deposit on a valid credit card. If paid in cash, the party package must be paid in full upon booking. The deposit is non-refundable and non-transferrable (meaning rescheduling the event) within 14 days of the party date. Cancellations are refundable if parties are cancelled 15 days or more before the date of the party. Any refunds may be assessed a 5-10% processing fee. No processing fee if refund applied as a credit to account.
Summer/Holiday Camp Weeks:
When you reserve a spot in summer camp, full payment is required at the time the reservation is made. If you cancel at least 14 days or more prior to the start of camp, your payment will be refunded in full. If you cancel at least 7-13 days prior to the start of camp, we will issue you an account credit only, no refunds. If you cancel 6 days or less prior to camp, no refunds or credits due to not enough time allowed to fill your seat. 5-10% processing fee may be applied for refunds.
When you reserve one of our kitchens for an event (adult parties, team building, bachelorette parties, custom workshops), we require a 50% deposit at the time the reservation is made. The remaining payment is due when we call for the final guest count. If you cancel at least 14 days prior to the event, your full deposit will be refunded. If you cancel within 14 days of the event, all monies paid will be forfeited unless the kitchen is booked for another event.
If we cancel a class due to low enrollment: All payments and deposits will be refunded in full.
If Mix It Up must cancel a class: If Mix It Up cancels a class due to low enrollment or other unforeseen circumstances, you will have the choice of receiving a refund or a credit for that particular day towards other offerings. If a class is canceled, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email. If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message. We will assume that you listen to your phone messages on a regular basis.
Weather related cancellations: We will make a determination no later than 2 hours prior to a class and in the event of a cancellation of a class due to inclement weather, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email. If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message. We will assume that you listen to your phone messages on a regular basis. We encourage you to call us if you are in doubt. Unless you hear from us either via email or phone based on the information provided to us at registration, the class will be held.
How can I cancel/change a class if I am within your cancellation policy?
1) Sign into your on-line account and click on “My Classes”
2) Find the class you are canceling and click "Change”
3) Click on the box in front of the registered name.
4) Click on the appropriated choice
When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card. YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.
Is it safe to use my credit card on-line ?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
We are using a certtiifcate : 128-bit SSL encryption.