Frequently Asked Questions
Do you have any COVID-19 policies in effect?
Every party/event that books with us is always required to make a deposit to hold the time for you. All deposits are always non-refundable and we explain that at the time of booking your party.
Going forward (May of 2020) especially in this time of COVID-19, if there's any reason that your event has to be postponed or cancelled, there will be no refund for your deposit.
We are happy to provide you with "to go" paint kits in the amount of your deposit, or give you a class credit for when our studio can be open again, but we won't give a refund.
What should I know about the "walk in" open studio hours at The Waterfront?
We have "walk in" hours at The Waterfront Monday through Friday from 11am till 5pm - except when specifically noted. On weekends, please call ahead for availablity.
What does this mean? It means that each day, we have a specific menu of pre-sketched canvases to choose from. No reservation is needed to come in for the open studio. There are two sizes of canvases to choose from. The 16 x 20 menu which are $25+tax each and the 12 x 12 menu which is $15+tax. The menu changes all the time, but there are usually about 15 choices for each size.
There's no age requirement for the open studio. There is always an artist on hand to help, but this kind of painting doesn't include step by step instruction like our regular classes.
It's suggested that you get there by at latest, 3pm so you'll have time to finish your painting since walk in hours usually end at 5pm.
If you plan on bringing a small group of 5 or more, it's usually a good idea to give us a heads up call so we can get things ready for you!
What time should I arrive for class?
Please refer to "What happens if I am late?
The doors will open 30 minutes prior to scheduled class time. We suggest that you arrive about 15-20 minutes before class begins to allow for "settling in" time (opening wine, using the rest room, mingling with friends).
Can we bring wine and food to the studio?
The answer is yes! We are BYOB. You can bring wine, beer and other libations. We always have a large tub of ice to keep things cold as well. We also have cups, corkscrews, napkins on hand.
Not only can you bring wine, etc, but you can bring snacks as well. We have seen it all from cheese and crackers, chips and salsa, sushi, pizza and other take out foods.
Do we all have to paint the same thing?
The answer is yes. Our classes are set up for everyone to paint the same picture. We do this for your benefit, so we can guide you through the process. This doesn't mean you have to all do it the same way. We encourage you to make it your own.
If you sign up for a couples painting (which are clearly marked) you will be each be painting one half of the same painting. On a Family Fun Day you can choose from 3 or 4 different paintings.
What should I wear?
We're not painting a house, we are creating a masterpiece! Wear something that you are comfortable in (not your Sunday best). We supply aprons for protection against water-based acrylic paint that we use. These paints become water-resistant when they dry.
Can we share a canvas?
You can share a canvas, but each person pays for a seat which is either $35 or $45 depending on the painting being done.
What is your bad weather policy?
If we are there and the class is still being held - and you can't make it, because of bad weather - we will give you a class credit that will be good for 30 days only - No exceptions. If we have to cancel the class - we will offer you a choice of a full refund or a class credit.
How do I arrange a private party?
We do lots of private parties at Paint Monkey. There are so many occasions we've celebrated - bachelorette parties, engagements, researsal dinners, bridal showers, adult and kids birthday parties, retirement parties to name a few. You get to select which painting your group will paint. We need a guarantee of 10 guests at $35+tax each - or a guarantee of $350. You will need to call us to see about availablity. A deposit of 3 seats ($105+tax) is due upon booking. For kids birthday parties, the deposit is $100 due upon reserving.
We are BYOB so you can bring in your own alcohol. You may also bring your own snacks to our parties.
What happens if I am late to class?
We can't stress this enough! Please try to be on time. The doors will open 30 minutes prior to scheduled class time. We suggest that you arrive about 15-20 minutes before class begins to allow for "settling in" time (opening wine, using the rest room, mingling with friends).
There is no such thing as "fashionably late" here at Paint Monkey. We can usually catch you up if you are just a few minutes late.
Important note: If you are more than 40 minutes late, you will be considered a "no show." There is no refund for a "no show" and it will be too late for you to begin painting. Try to be on time!
How can I cancel/change a class if I am within your cancellation policy?
1) Sign into your on-line account and click on “My Classes”
2) Find the class you are canceling and click "Change”
3) Click on the box in front of the registered name.
4) Click on the appropriated choice
When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card. YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.
Is it safe to use my credit card on-line ?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
We are using a certtiifcate : 128-bit SSL encryption.