Frequently Asked Questions
What are your current hours of operation?
As of January 2021, We our hours are as follows:
Tuesday, Wednesday & Thursday - 12-5pm
Friday & Saturdays - 12-6 (unless we have a class scheduled - check the calendar)
Sundays - 12-5pm
Mondays we are closed.
Can I get a paint kit "to go?" What's included in the kit?
Yes! Our paint kits come in two sizes. Small, which is a 12" x 12" canvas. A large kit comes on a 16" x 20" canvas. Cost for small kit as of 1/1/21 is $20+tax. Cost for a large kit is $30+tax. We also have ceramic paint kits which vary in price.
All paint kits come with a pre-sketched canvas, paints, brushes, a plate for your pallet and some paper towels.
You can find the selections on the website under the tab "shop paint kits." This is our online store. At this time, all kits are picked up at the Waterfront studio. We're working on the shipping part now!
We do take requests if you'd like a kit that isn't on our current menu. Let us know which painting you'd like to do from our catalog and we'll make it into a take home kit for you. The cost for this service is $35+tax. Call for more information.
Do you have any COVID-19 policies in effect?
Masks are required for everyone. This means pulled up over your nose. We ask that you wear them the entire time you are in the studio. Hand sanitize your hands and clean your phone as well with alcohol wipe provided.
Every party/event that books with us is always required to make a deposit to hold the time for you. All deposits are always non-refundable and we explain that at the time of booking your party.
Going forward (May of 2020) especially in this time of COVID-19, if there's any reason that your event has to be postponed or cancelled, there will be no refund for your deposit.
We are happy to provide you with "to go" paint kits in the amount of your deposit, or give you a class credit for when our studio can be open again, but we won't give a refund.
What should I know about the open studio hours at The Waterfront?
Our open studio hours vary from day to day.
As of January 1, 2021, we recommend booking a seat ahead on our class calendar on the website for the open studio. Due to restrictions on our capacity, we have limited seating and booking ahead is a way for us to keep control of how many people we have in the studio.
All seats in the open studio are $25.
What is open studio? It means that each day, we have a specific menu of pre-sketched canvases to choose from.
There's no age requirement for the open studio, but kids that are 5+ do better. There is always an artist on hand to help, but this kind of painting doesn't include step by step instruction like our regular classes.
It's suggested that you get there by at latest, 3pm so you'll have time to finish your painting since walk in hours usually end at 5pm. Allow yourself at least two hours to paint.
What time should I arrive for class?
Please refer to "What happens if I am late?
The doors will open 30 minutes prior to scheduled class time. We suggest that you arrive about 15-20 minutes before class begins to allow for "settling in" time (opening wine, using the rest room, mingling with friends).
Do we all have to paint the same thing?
This is a question people ask when we are doing regular classes.
The answer is yes. Our classes are set up for everyone to paint the same picture. We do this for your benefit, so we can guide you through the process. This doesn't mean you have to all do it the same way. We encourage you to make it your own.
If you sign up for a couples painting (which are clearly marked) you will be each be painting one half of the same painting. On a Family Fun Day you can choose from 3 or 4 different paintings.
What should I wear?
We're not painting a house, we are creating a masterpiece! Wear something that you are comfortable in (not your Sunday best). We supply aprons for protection against water-based acrylic paint that we use. These paints become water-resistant when they dry.
Can we share a canvas?
You can share a canvas, but each person pays for a seat which is either $35 or $45 depending on the painting being done.
What is your bad weather policy?
If we are there and the class is still being held - and you can't make it, because of bad weather - we will give you a class credit that will be good for 30 days only - No exceptions. If we have to cancel the class - we will offer you a choice of a full refund or a class credit.
How do I arrange a private party?
COVID UPDATE: We're not doing a lot of private parties these days, and if we do, they can't be for more than 10 people at one time. No food or beverages of any kind will be allowed in studio at this time. Everyone attending must wear a mask up over the nose the entire time in the studio.
When we are more open to private parties, here are the details:
We do lots of private parties at Paint Monkey. There are so many occasions we've celebrated - bachelorette parties, engagements, researsal dinners, bridal showers, adult and kids birthday parties, retirement parties to name a few. You get to select which painting your group will paint. You will need to call us to see about availability. A deposit of 3 seats ($105+tax) is due upon booking.
Maximum number of attendees for private parties is 10. No food or beverages of any kind will be allowed in studio at this time. Everyone attending must wear a mask up over the nose the entire time in the studio.
What happens if I am late to class?
COVID Update - We aren't doing many in person classes at this point. When we do, they will only be for very small groups.
This is for when we actually have in person classes:
We can't stress this enough! Please try to be on time. The doors will open 30 minutes prior to scheduled class time. We suggest that you arrive about 15-20 minutes before class begins to allow for "settling in" time (opening wine, using the rest room, mingling with friends).
There is no such thing as "fashionably late" here at Paint Monkey. We can usually catch you up if you are just a few minutes late.
Important note: If you are more than 40 minutes late, you will be considered a "no show." There is no refund for a "no show" and it will be too late for you to begin painting. Try to be on time!
How can I cancel/change a class if I am within your cancellation policy?
1) Sign into your on-line account and click on “My Classes”
2) Find the class you are canceling and click "Change”
3) Click on the box in front of the registered name.
4) Click on the appropriated choice
When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card. YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.
Is it safe to use my credit card on-line ?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
We are using a certtiifcate : 128-bit SSL encryption.