Creative Art & Wine Studio LLC
15188 W. Library Lane
New Berlin, WI 53151
(151st & National Ave)
Online Reservation Software
Frequently Asked Questions
What is your cancellation & refund policy?
Please note that we maintain a strict no refund policy. If you are no longer able to attend a class, please let us know a minimum of 24 hours before class time and we will credit your Creative Art account for use towards another paint session. This allows us the opportunity to fill the space. Reservations cancelled with less than 24 hours notice will not be credited.
NO SHOWS- If you decide not to come to the class that you signed up for, it is considered a forfeiture. You will not receive a credit, refund or another class. Also please note that you are paying for a "CLASS" therefore if you are a "No Show" you nor your group is intitled to take any of the supplies that come along with the "Class" you did not show up for. All supplies included with the class remain the property of the studio. Including the Canvas.
If you have questions on this policy, please contact the Studio directly at 262-784-4900.
Can I bring my own bottle of wine or other beverages to class?
In accordance with Wisconsin State Law, beverages may not be brought in to our Studio for consumption onsite. We have beverages available for purchase on site to suit a variety of taste preferences, including beer, wine, mix drinks, hard ciders and soft drinks.
Please note the law states that you must be 21 years old to purchase or consume alcoholic beverages.
Are there age restrictions on who may attend a class in your studio?
Our family and kids sessions are generally open to ages 5 and up, but anyone under the age of 12 must be accompanied by a parent or guardian at all times.
For Tuesday, Wednesday or Thursday evening classes, participants must be 11 and older. Friday and Saturday evening classes are reserved for adults 16 and older.
How can I cancel/change a class if I am within your cancellation policy?
1) Sign into your on-line account and click on “My Classes”
2) Find the class you are canceling and click "Change”
3) Click on the box in front of the registered name.
4) Click on the appropriated choice
When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card. YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.
Is it safe to use my credit card online?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately. We use a certificate: 128-bit SSL encryption.
What should I wear?
We provide aprons, but recommend wearing something you wouldn't mind getting paint on just in case!
What time do I need to arrive for a session?
Please arrive 10-15 minutes prior to class time so that you can check in, find a seat, grab a drink and relax before the painting begins.
Classes start promptly at the time specified on our calendar, and late arrivals are a disruption to the other attendees as well as the artist. Classes are generally 2-3 hours depending on the painting. Kids classes are usually shorter.
If you do find yourself running late due to traffic or other circumstances out of your control, we will do our best to get you caught up without disturbing other customers.
What is the cost of a paint session at Creative Art & Wine Studio? What is included in the price?
The price varies depending on the time and day of the week. When you're viewing the calendar, you can select the class to see additional details. Alternatively, you can also see the price of each session from the "Reservations" view.
We provide everything you'll need to create your painting – a pre-stretched canvas (size varies depending on the class), paint, brushes, easels, and apron.
If I come with a friend or group of friends, can we all sit together?
We try our best to seat friends and parties together. Always let us know via the comment section at check out that you want to be seated with someone. Or give us a call and we'll do our best to make the appropriate seating arrangements.
But as always please plan to arrive at the studio a few minutes early to get settled in. This will also give you time to grab a drink at the bar and relax before class!
Do I need to sign up in advance?
Because of limited seating, signing up in advance is always recommended! We may also remove a class if there is a request for a private party on the same date, or cancel a class due to low enrollment, so its best to sign up as soon as you see a class you want to attend to let us know you'll be joining us!
Click on the “Calendar” link to the right to find the paint session that you’d like to attend and follow the on screen prompts to reserve your spot.
What is a painting session like at Creative Art & Wine Studio?
We have a beautiful, clean, bright studio that is a lot of fun to hang out in! The classes are taught in a fun social group setting, during which our artist will guide you through that session's featured painting with a step-by-step process. There is always someone there to help if you need. No previous experience is required – trust us – you will be amazed at how easy and FUN it is to create your own masterpiece at our Studio!