If you need to cancel a reservation, you must do so within seven days of that class in order to receive a credit to your online account. The process of registering for a Yes You Canvas! event is like buying theater or sporting event tickets online: you decide when you want to go, select the date, and pay for the tickets online at that time. But with a Yes You Canvas! registration, you have until a week before your class to cancel your reservation and receive an account credit for the full amount you paid.
Here's how you cancel your reservation: First, sign into your on-line account and click on My Events. You may cancel an event (class) using the "modify" button. Again, be sure that you cancel your reservation at least seven days prior to the event date to have the cancellation option appear. (You also can add a seat for one or more guests to attend an event for which you've already reserved a seat.) Special circumstances: If you need to cancel within seven days of your class, contact us at 407.366.4320. Once a class is marked as "full," we are not able to credit your reservation for any reason within the seven day period. Also, please do not ask us to credit your reservation if you are a "no show."
Using your credit: Your online account will show the credit after you complete the cancellation process, and you may apply your credit to any future purchases by clicking on the "Use Account Credit" button during the checkout process. Please note that if you cancel a class for which you received a discount, you will be credited the amount you paid and will have to pay the difference should you choose to apply the credit to a full-price class rather than wait for another discounted one.
Please note that we do not issue refunds; our system credits your Yes You Canvas! account with the amount you paid for a canceled seat so that you may use it for future reservations. Please remember that your credit is only redeemable for class registration or other goods and services offered by Yes You Canvas!
In the event you move out of the area, please use your credit before you leave; your credit is not redeemable for a refund. If you are unable to attend a class before you leave, you are welcome to apply your credit to the purchase of instructor paintings. You also may transfer your credit to someone else with a Yes You Canvas! account at the same studio; it is your responsibility to negotiate and collect compensation from the individual to whom you choose to transfer your credit. Contact us at 407.366.4320 to arrange the transfer.
Payment policy: Just like other event tickets, you pay online at the time you select your event.
Reservations without internet access: Call us at 407.366.4320 and we will register you online.
Creating an account: You must create an account to register for Yes You Canvas! events. Your account allows us to keep track of your reservations so we know when youre coming. It also helps us keep you informed with reminders about your reservation, special promotions, and new calendar postings. Your information is never shared with third parties, nor is your credit card information available to anyone outside of its secure server, including neither Yes You Canvas! nor the RezClick reservations system.
Class discounts: From time to time we offer discounts on our classes. To maintain fairness, it is our regular policy not to discount a specific class after someone has paid a higher price for that same class. However, in the event that you sign up for a class and do later find it to be discounted, please do not ask for a retroactive discount; if you are part of our mailing list, you always will have had a chance to receive a discount before you paid full price for a class.
Sales Tax: The State of Florida requires a business to collect sales tax for services that utilize that business's resources or result in a customer taking away a product. For this reason, we are required to charge sales tax on the entire cost of an event, not just the materials used. Sales tax is not charged on gift certificates; however, when the recipient redeems the code, any amount not covering the sales tax will result in a charge to the recipient. For this reason, we have pre-determined amounts for gift certificates that are calculated to cover the cost of one or more events as well as the resulting 7 percent sales tax. If you prefer not to use one of our specified amounts, you may specify one of your own for any amount from $10 to $2,000.