Frequently Asked Questions
What happens if I am late to class?
There is no such thing as "fashionably late" here at Paint Monkey. We can usually catch you up if you are just a few minutes late. If you are more than 45 minutes late, we can't guarantee that you'll be able to finish when the designated time of the class is over. You will be given a "to go" kit to finish on your own. So...try to arrive on time!
How do I arrange a private party?
We do lots of private parties at Paint Monkey. There are so many occasions we've celebrated - bachelorette parties, engagements, researsal dinners, bridal showers, adult and kids birthday parties, retirement parties to name a few. You get to select which painting your group will paint. We need a guarantee of 10 guests at $35+tax each - or a guarantee of $350. You will need to call us to see about availablity. A deposit of 2 seats ($70+tax) is due upon booking. We are BYOB so you can bring in your own alcohol. You may also bring your own snacks. In Cranberry, we don't do private parties on Friday or Saturday evenings - unless you rent out the entire studio. Call for details.
What is your bad weather policy?
If we are there and the class is still being held - and you can't make it, because of bad weather - we will give you a class credit that will be good for 30 days only - No exceptions. If we have to cancel the class - we will offer you a choice of a full refund or a class credit.
Can we share a canvas?
You can share a canvas, but each person pays for a seat which is either $35 or $45 depending on the painting being done.
What should I wear?
We're not painting a house, we are creating a masterpiece! Wear something that you are comfortable in (not your Sunday best). We supply aprons for protection against water-based acrylic paint that we use. These paints become water-resistant when they dry.
Do we all have to paint the same thing?
The answer is yes. Our classes are set up for everyone to paint the same picture. We do this for your benefit, so we can guide you through the process. This doesn't mean you have to all do it the same way. We encourage you to make it your own.
If you sign up for a couples painting (which are clearly marked) you will be each be painting one half of the same painting. On a Family Fun Day you can choose from 3 or 4 different paintings.
Can we bring wine and food to the studio?
The answer is yes! We are BYOB. You can bring wine, beer and other libations. We always have a large tub of ice to keep things cold as well. We also have cups, corkscrews, napkins on hand.
Not only can you bring wine, etc, but you can bring snacks as well. We have seen it all from cheese and crackers, chips and salsa, sushi, pizza and other take out foods.
What time should I arrive for class?
The doors will open 30 minutes prior to scheduled class time. We suggest that you arrive about 15-20 minutes before class begins to allow for "settling in" time (opening wine, using the rest room, mingling with friends).
How can I cancel/change a class if I am within your cancellation policy?
1) Sign into your on-line account and click on “My Classes”
2) Find the class you are canceling and click "Change”
3) Click on the box in front of the registered name.
4) Click on the appropriated choice
When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card. YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.
Is it safe to use my credit card on-line ?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
We are using a certtiifcate : 128-bit SSL encryption.