If you need to cancel a reservation, you must do so within seven days of the event in order to receive a credit to your online account. The process of registering for a Yes You Canvas! event is like buying theater or sporting event tickets online: you decide when you want to go, select the date, and pay for the tickets online at that time. But with Yes You Canvas! registration, you do have until a week before your event to change or cancel your reservation with no penalty. Your online account will show the credit after you complete the cancellation process, and any future purchases will automatically deduct payment from your online credit before charging your credit card.

Here's how you cancel your reservation: First, sign into your on-line account and click on “My Events.” You may cancel an event using the "modify" button. Again, be sure that you cancel your reservation at least seven days prior to the event date to have the cancellation option appear. (You also can add a seat for one or more guests to attend an event for which you’ve already reserved a seat.) Cancellations are credited to your account and automatically applied to future purchases.

Payment Policy: Just like other event tickets, you pay online at the time you select your event. 

Reservations without internet access: There are three ways to reserve for a class without access to the internet:

1. Someone with internet access and a Yes You Canvas! account may reserve and purchase a seat for another person, either at the time of the original reservation or by using the "My Events" link and adding more seats there.
   
2. We do accept on-site credit-card and debit-card payments for unreserved seats up to 30 minutes before the start of each event, on a first-come, first-served basis. An account will be created for you at that time, even if you do not have an email address.
   
3. You also may come to our location in the evening from 6:00 to 6:30 (if there is a scheduled event occurring at 7 p.m.) to register and pay for any upcoming event, not just the one we are about to start. You may catch us on-site at other times as well, unless we are hosting a private party. 

Creating an account: You must create an account to register for Yes You Canvas! events. Your account allows us to keep track of your reservations so we know when you’re coming. It also helps us keep you informed with reminders about your reservation, special promotions, and new calendar postings. Your information is never shared with third parties, nor is your credit card information available to anyone outside of its secure server, including neither Yes You Canvas! nor the RezClick reservations system.

Coupon Codes: Coupon codes are programmed so that only one may be used per order. In the event a technical problem has permitted the use of more than one code on your order, you will be contacted before we adjust your invoice.

Class Discounts: From time to time we offer discounts on our classes. In the event that you sign up for a class and later find it to be discounted, please do not ask for a retroactive discount. Your transaction is not subject to changes in pricing, whether increased or reduced, and just as we will not request additional payment from you if prices increase after you register, we are not able to refund or credit the difference if a class fee decreases after you register for it.

Please remember that every seat we offer has been discounted at one time, when it was first posted on our calendar, so there was always an opportunity for those who have access to our offers to reserve it at a lesser cost. Our discounts are posted on our Facebook page and emailed to everyone on our mailing list, and as such they are a reward for people who have previously taken a class or become involved in another way. If discounts encourage you to register, please keep your eye on our emails and Facebook postings and sign up when a class is first posted; there is always a chance to receive a discount before you pay full price. (If you miss the initial discount, you of course may choose to wait to see if the class is subject to another discount before it occurs, but you risk the class changing, filling up, or even being canceled.) 

If you are new to Yes You Canvas! and signed up for a class while it was offered at full price, and then you see it discounted as part of a subsequent promotion, please see that as your opportunity to sign up for future classes at a discount, just as those who previously painted with us were able to register for your class at a discount when it was first posted. To try to be fair, we never offer "last minute" discounts; even though these are standard in all kinds of reservation processes, from cruises to concerts, we don't want to penalize you for signing up at full price, only to see others register at a discount afterward. For this reason, all discounts are always applicable to any future class, whether it is three hours from now or three months from now.  

Sales Tax: The State of Florida requires a business to collect sales tax for services that utilize that business's resources or result in a customer taking away a product. For this reason, we are required to charge sales tax on the entire cost of an event, not just the materials used. Sales tax is not charged on gift certificates; however, when the recipient redeems the code, any amount not covering the sales tax will result in a charge to the recipient. For this reason, we have pre-determined amounts for gift certificates that are calculated to cover the cost of one or more events as well as the resulting 7 percent sales tax. If you prefer not to use one of our specified amounts, you may specify one of your own for any amount from $10 to $2,000.

Telephone registration: The Yes You Canvas! registration system is fully automated in order to ensure a trouble-free experience for all registrants. We also maintain a modest staff in order to bring you an affordable experience. As a result, there is not an option to register or pay by telephone. Reservations may only be made online or by visiting our location during the 30-minute period that begins one hour prior to the start of an event and ends 30 minutes prior to the start of an event. During that period you are welcome to sign up for the event that is about to start, if there are available seats, or for any available event on our calendar. You are welcome to check for seat availability by calling us at 904-993-9047. The number of available seats for any event is always updated in real-time on our online calendar as participants register for it.